Managed Print Services
What is Managed Print Services?
The Managed Print Services Association defines managed print services as services offered by an external provider to assess, optimize and continually manage an organization’s document output environment in order to lower costs, improve productivity, increase efficiency and reduce risk. A complete MPS program may include services such as assessments, hardware and parts replacements, service for devices and supplies fulfillment.
Why UniTech Managed Print Services?
Starting with simple fleet and service automation for Total Cost of Ownership (TCO) reduction, to providing advanced services for more complex document workflow and value-added solutions, UniTech brings the expertise, people and technology solutions to truly understand your business and manage your environment.
UniTech MPS is a unified offering for total output and document solutions management. With UniTech as your trusted partner, we provide complete program customization specific to your unique business needs. From the printed page to the electronic document, UniTech provides a portfolio of custom services to help you achieve your business goals for cost reduction, improved serviceability, support and document accessibility.
Why UniTech MPS:
- Realize Cost Savings (20-30%)
- Improve efficiency and productivity
- Reduce IT support workload
- Single source solutions provider
UniTech’s Five-Step Approach and Methodology
We provide a single source of accountability at each stage of a managed services engagement, including optimization analysis, design, implementation, service and support, and continuous re-evaluation for business process improvements.
During the discovery phase UniTech’s experienced, dedicated MPS team uses a combination of software and tools to assess the current business process and technology. We use our expertise to document all devices and services and map it in a manner that is easy for the customer to understand. The assessment process in the discovery phase helps highlight all costs, including hidden costs, malfunctioning devices and any redundant technology and services.
The discovery assessment helps pinpoint the bottlenecks and areas of inefficiency within your office environment relating to hardware placement and document workflow. Upon understanding your document needs, UniTech’s Business Process Analysts will work with you to design a hardware and software solution plan to achieve your workflow goals. This plan will take you from your current process to your future state—all within a timeline that makes sense for your business.
Support and Manage
Efficiently managing the day-to-day needs of your printing assets is the basis of the UniTech MPS program. Utilizing automated processes for proactive account management and providing advanced analytics to offer device usage metrics, UniTech’s dedicated MPS team ensures your print fleet and related document workflows maintain optimum performance over the long term.
Implement and Transition
In terms of its importance to the overall success of your strategy, transitioning from your current document environment to your future state is often underestimated. During this phase, users will likely experience changes in their printing behaviour, and while they will be positive for your organization, users often resist change before they embrace it. UniTech utilizes technologies and support solutions to ease this transition and get your team on track quickly. These tools help keep your transition plan on track and accessible to you and your staff.
Managing your business documents is an ongoing process. As your business changes over time, your document needs will too. A core part of UniTech Managed Print Services is the capture and reporting of service and performance information to deliver continual improvements, supporting your evolving organizational needs.