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Managed IT | Business Services, UniTech, Prince Albert Skip to main content

Managed IT Services

A comprehensive end-to-end solution

Managed IT services is a comprehensive end-to-end solution that provides companies of all sizes the advantage of predictable IT support costs. ​​​​​​​


What are Managed IT Services?

UniTech’s managed IT services are a host of products and services designed to protect, maintain and secure anything from a simple computer or printer to a large network. You can use managed IT services as a standalone IT department or as a tool to help your current one.

With Managed IT Services You Get:

  • Antivirus
  • Backups
  • Updates
  • Maintenance
  • Monitoring
  • Reports
  • Asset Management

UniTech will remotely manage your IT infrastructure and end-user systems on a proactive basis under a subscription model. At UniTech, we employ remote monitoring and management (RMM) software, allowing us to remotely troubleshoot and remediate issues with servers and endpoint devices on your behalf.

We understand that many companies have limited in-house IT capabilities. As your MSP, we’ll provide you with a cost-effective way to obtain the expertise of a full in-house IT department.

You can learn more about the benefits of Managed IT Services here!

How Managed IT Services Protects Your Company:

With UniTech’s managed IT services, you’ll gain access to the latest antivirus software that gives you protection from viruses, malware, and ransomware. Unlike some off-the-shelf antivirus products, which are only as current as the day they were downloaded or updated, our software is always current!

Our Proactive Approach Will Save You Time and Money:

Our remote monitoring services proactively ward off potential problems. The system monitors connected devices and gives reports in real-time.

This approach reduces break/fix issues and system failures. In turn, this will save you time and money! We especially recommend this approach for small businesses, who are more vulnerable to cyberattacks than they might believe. ​​​​​​​

You can learn why small businesses need Managed IT Services here.

Have Your Own IT Department but Want Them Prioritizing More High-Value Projects?

Remote monitoring and maintenance can support your IT staff by doing diagnostics work for them. Updates and maintenance are completed automatically, so your team won’t have to spend time worrying about it.

Every week, you’ll receive in-depth reports of all your connected and monitored equipment. This will offer your team insight into what attacks have been avoided, what issues have been found and corrected, and what needs to be looked after.

IT problems disrupt business operations, which often results in lost revenue. Our goal is to prevent this.


What’s Included with UniTech’s Managed IT Services:

1 Total IT Automation

UniTech’s managed IT services will give you back time in your day by automating the following tasks:

  • Completing Antivirus Scans
  • Performing Windows Updates
  • Running Backups
  • Clearing Out Temporary Files
  • Sending Alerts to IT Personnel

With our managed IT services, you can feel confident knowing that your backups are working and your antivirus is actually protecting you.

Our Three Main MSP Solutions Categories:

1. Antivirus and Anti Malware Suite

With our antivirus and anti malware suite, you get:

  • Automatic Scanning for Web Traffic and Emails
  • Scanning of Internal and External Drives
  • Automatic Updates
  • Ransomware Protection
  • Firewall
  • Intrusion Detection
  • Virus Removal
  • Content Filtering
  • Device Control
  • Reporting

2. Remote Monitoring and Management (RMM) Suite

Our RMM solution will automate updates for Windows and your other third party programs’ updates, such as:

  • Adobe Reader
  • Flash
  • Shockwave
  • Java
  • And More!

You will also receive Windows maintenance like temporary file cleanup, file system error correction, hard drive defragmentation, and operating system and hardware failure monitoring.

3. Image Based Onsite and Offsite Backup Suite

With our fully monitored backup solution, you can get a full onsite and offsite backup. You can choose to either have all your data backed up or select to backup only critical documents. All of our offsite data is stored in our secure cloud-based servers in Canada.

2 Remote Tech Support to Minimize Downtime and Costs

Our RMM solution is remote-based tech support. This means that when you call our service department to report an issue, our technicians can connect remotely to your computer to solve the problem right away.

3 Support and Manage

With our RMM agent installed on your servers and workstations, you’ll no longer have to worry about Windows and third party software updates!

Our RMM solution keeps your systems on the leading edge.

The latest Windows and third party software updates will be automatically installed. This will help alleviate fears about the latest viruses and security threats.

Our RMM includes updates for the following:

  • Microsoft Windows Critical Updates
  • Microsoft Windows Security Updates
  • Adobe Air Updates
  • Adobe Flash Player and ActiveX Updates
  • Adobe Reader Updates
  • Adobe Shockwave Updates
  • Microsoft Silverlight Updates
  • Java and Java SE Runtime Updates
  • Apple QuickTime Updates
  • 7-Zip Compression Software Updates
  • Internet Explorer, Chrome, and/or Firefox Browser Updates
4 Automated Windows Maintenance

We help keep otherwise forgotten tasks updated. This includes clearing your DNS cache, emptying your computer’s recycling bin, scanning for file system errors, and running Windows cleanup tasks. These are all fully automated and can run during non-business hours to help your team stay focused and productive.

5 Asset Management

You've got a variety of assets to manage but not enough visibility or control...does this sound familiar? Let's change that. Track almost every asset on your network including warranty management. Assets can be tracked anywhere in the world with internet access. Let UniTech be your guiding light here!


Our Process is Simple!

Step 1:

Onsite Consultation

Step 2:

Discuss/Agree on Pricing and Plan

Step 3:


Full List of Our Managed IT Services:

  • Antivirus/Antimalware
  • Ransomware Protection
  • Application Firewall
  • Intrusion Detection System
  • Internal and External Drive Scanning
  • Email Scanning and Exchange Security
  • Web Content Filtering
  • Web Traffic Scanning
  • Device Control
  • Daily Image Based Onsite Backup
  • Offsite Backup Stored in Canada
  • Automated Windows Updates
  • ​​​​​​​Automated Windows Maintenance
  • 3rd Party Software Updates
  • Hardware Monitoring
  • Disk Monitoring
  • Network Monitoring
  • Server Monitoring
  • Workstation Monitoring
  • Cloud Monitoring
  • Remote Tech Support
  • Automatic Scheduled Reporting
  • Servers and Workstations Supported
  • Windows and Mac Supported​​​​​​​

Important Notes About Our Process:

We will first make sure all required programs are installed to your server and workstations. After installation is complete and depending on the upfront maintenance that is required, it may take up to a week for your systems to completely stabilize.

We also require that your systems remain turned on at the end of the day so that updates, backups, and maintenance tasks can run outside of business hours. This will prevent your systems from slowing down while you’re working.


If you have any questions or would like to book an onsite consultation, please feel free to contact us. We look forward to working with you!